sblw Shipping Delays A Blessing In Disguise As Merchants Battle Friendly Fraud
Wzbd HSBC On Hunt For New ChairmanMark Twain famously said there are three kinds of untruths: lies, damned lies and statistics.And nowhere is that aphorism better illustrated over the last decade than with the statistic that more than 90 percent of all retail sales took place at brick and mortar stores. It gave retailers the illusion that digital was the retail cart driven by the physical store horse.But, as Karen Webster and Michelle Carter, senior vice president global retail sales, data and services at Mastercard, discussed, the devil can very much be in the details. Once categories like auto sales, gasoline and restaurants are stripped from the total retail sales numbers and retail segments, like books and toys and sporting goods, are examined, those numbers begin to look very different.The good news, said Carter, fresh off her most recent trip to the National Retail FederationNRF , is that merchants and are very well aware that retail 鈥?and the role of physical retail in it 鈥?is changing. There is a firm idea that brick and mortar is changing, not going away. Overall there is a lot of energy from th stanley termoska e omnichannel perspective, as well as a lot of interest in taking the data they have and incorporating it across channels to see how they can reach out to their stanley cupcustomers in a way that is most relevant,Carter explained.The question for the 2020s, and the focus of her remarks at the big show in New York last week, is about innovations itself 鈥?what is truly leading in inno stanley cup vation and what constitutes being a Plhd The Golden Child Of Cross-Border Payments
The robots are coming, and they are going to take our jobs.A simplification, perhaps 鈥?but if one were looking to find the simplest statement explaining the narrative following the era of automation, that would probably be it. In a world where customers can order on mobile, use a touchscreen or talk to an AI-based bot, the service industry will no longer need human workers, because machines will be able to do all of those jobs.And while there are grains of truth mixed into that rather apocalyptic employment narrative, it gets a lot more wrong than it gets right about the automated future. Because as Peter Rowan, Yapstones EVP of international and global customer support, recently noted in a conversation with PYMNTS, the questions about human workers and automation arent really either/or conversations. APIs, AIs and technology are important advances, he said, but theyve invested heavily stanley usain a human customer service team togourde stanley work alongside them. The point isnt to replace the people, he noted 鈥?its to help those people be more effeicnet and help delight custom stanley kaufen ers. We are anticipating over a million inbound contact calls per year over the phone in 2019,Rowan said.It is clear they want to talk to us, and we think the ability to have a human-to-human interaction is a major differentiator from our competitors.聽 When it comes to money, people usually want to speak to a human The goal for customer service, he continued, is to pinpoint the customers issue and then put them on the bes
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